FAQ

Frequently Asked Questions (FAQ)

What is the difference between Raw Hair and Virgin Hair?

Raw Hair is 100% unprocessed human hair that has never been chemically treated in any way. It comes directly from a single donor (2 donor max) and retains its natural texture, cuticle alignment, and pattern. It is considered the highest quality hair on the market due to its purity and longevity.

Virgin Hair is also 100% human hair that has been chemically processed, and undergone some gentle steaming to achieve uniform textures (like body wave or deep wave). Virgin hair is still excellent quality, but slightly less “pure” than raw hair.

Key Differences:

• Raw Hair = Completely untouched, no steam processing

• Virgin Hair = Slightly processed (e.g., steamed, chemicals)

What’s the difference between Raw Vietnamese Hair and Raw Chinese Hair?

Raw Vietnamese Hair is known for its naturally silky, smooth texture and medium luster. It’s thick from root to tip and tends to hold styles well without tangling or shedding. It's ideal for those seeking a soft, luxurious feel and long-term use.

Raw Chinese Hair is thicker, coarser, and more durable. It’s great for sleek, bone-straight styles and has a slightly heavier texture. This hair is strong and resilient, making it ideal for clients who want long-lasting straight styles or plan to bleach and color their bundles.

Key Differences:

• Vietnamese Hair = Silky, smooth, lightweight, soft finish

• Chinese Hair = Thick, coarse, dense, great for bone-straight styles and coloring

How long will it take to receive my order?

We aim to get your order to you as quickly as possible while ensuring quality and care.

• Processing Time: Orders take 3–10 business days to be prepared. This includes verifying your order, sourcing, quality checks, and packaging.

• Shipping Time: Once processed, delivery typically takes 3–5 business days, depending on your location.

You will receive a tracking number via email once your order has shipped.